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OUR COMPLAINTS POLICY

Brite Advisors have a comprehensive Complaints Policy to ensure client complaints are dealt with promptly, fairly, and consistently. Brite Advisors is committed to enforcing fair and transparent dealings in the financial marketplace. Our policy has been drafted to conform with legislation and regulatory frameworks and guidelines.

We strive to resolve complaints quickly and effectively and will respond to your initial contact within 48 hours, or it may take a little longer if we receive the complaint over a weekend or on a public holiday.

We will then endeavour to resolve your complaint and provide a final response within 14 days and for more complex cases within thirty (30) calendar days. You will be notified along the way as to the status of your complaint.

We can also supply you with our full policy and procedures on request once we have received your initial correspondence.

To submit your complaint please email [email protected]

UK pension leadership

Brite Advisors re-defined UK pensions for expats when they launched in 2016. Today, Brite Advisors leads the world in UK pension innovation with our low-cost investment platform and end to end solution. The Brite Advisors platform provides a seamless experience with the mission of maximising pension assets.  Brite Advisors is a global company with offices and teams around the world dedicated to providing a financial planning experience like no other. For international SIPPs, QROPS or Direct Investing it’s your easiest investment decision.

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